uthentic communication is to speak openly about my own weaknesses.
To highlight just one, I have a tendency to get impatient about unresolved situations. My reaction is to
push for people to resolve them quickly, in some cases before they realistically can. David Fischer and
I have worked closely together for fifteen years at Treasury, Google, and Facebook. He jokes that he
can tell from my tone of voice whether he should bother to complete a task or if I’m about to just do it
myself. I acknowledge my impatience openly and ask my colleagues to let me know when I need to
chill out. By mentioning this myself, I give others permission to bring up my impatience—and joke
about it too. My colleagues will say to me, “Sheryl, you asked us to tell you when you get nervous and

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push the teams too hard. I think you’re doing that now.” But if I never said anything, would anyone at
Facebook walk up to me and announce, “Hey, Sheryl, calm down! You’re driving everyone nuts!”
Somehow I doubt it. They would think it. They might even say it to one another. But they wouldn’t
say it to me.

When people are open and honest, thanking them publicly encourages them to continue while
sending a powerful signal to others. At a meeting with about sixty Facebook engineers, I mentioned
that I was interested in opening more Facebook offices around the world, especially in one particular
region. Since the group included members of the security team, I asked what they were most worried
about. Without being called on, Chad Greene blurted out, “Opening a Facebook office in that region.”
He explained why it wouldn’t work and why I was dead wrong in front of the entire group. I loved it.
We had never met before, and I will never forget that strong introduction. I ended the meeting by
thanking Chad for his candor and then posted the story on Facebook to encourage the rest of the
company to follow his example. Mark feels the same way. At a summer barbecue four years ago, an
intern told Mark that he should work on his public speaking skills. Mark thanked him in front of
everyone and then encouraged us to extend him a full-time job offer.

Humor can be an amazing tool for delivering an honest message in a good-natured way. A recent
study even found that “sense of humor” was the phrase most frequently used to describe the most
2
effective leaders. I have seen humor get results so many times. After working in the Obama White
House, Marne Levine joined Facebook to run global public policy. Marne is polished, professional, ▓▓文▓檔▓共▓享▓與▓在▓線▓閱▓讀▓
and highly competent. During her first week at her job, she needed a colleague from another team to
finish drafting a few paragraphs for an upcoming congressional testimony. The colleague was
dragging his heels. He kept coming to Marne to ask questions, which she would duly answer, then she
would wait, but still no paragraphs. When he came to her again with yet another question, she turned
to him with a huge smile and said, “I am going to answer all of your questions. I really am. But right
now, the only thing that is going to keep me from falling down on the floor and having a heart attack
right in front of you is for you to get out of your chair, go back to your desk, and write the paragraphs
we need for Congress.” It worked beautifully.

A colleague at Google, Adam Freed, and I were frustrated by someone at work who was making
our jobs very difficult. I met with her several times and earnestly explained that I felt that she was
second-guessing our every move and preventing progress. During each heartfelt discussion, she would
listen and nod and thank me for raising the matter. I would leave fee