e haven't seen the right quantity of manuals to support the telephone system。
W: Oh, dear, that's bad news. I'm very sorry to hear that, and you don't know how many packs are without manuals?
M: No, because we haven't opened every pack. But in several of those that have been opened there are none, no manuals。
W: I'm very sorry about this inconvenience, Mr. Summerfield. We'll send out the manuals this afternoon by express mail entirely at our cost, and the manuals should arrive tomorrow or the day after at the latest。
M: All of them, right?
W: Yes. It maybe that some have them already, but we cannot be sure. So the best thing is to send out the manual for every pack。
M: Yes. Yes, I see. That would be great。
W: Please accept our apologies for this mix-up. I assure you we will do everything possible to find out why the mistake happened
M: Right. Thanks for your swift action。
W: Not at all. Thank you and goodbye for now. Do call if there is anything else。
M: All right. Thank you. Goodbye, Ms Green。
W: Goodbye.
Questions 23 to 25 are based on the conversation you've just heard。
23. What problems are the speakers discussing?
24. What does the woman promise to do?
25. What does the man think of the solution?
Passage 1
Attracting and feeding wild birds are entertaining activities that have long
been enjoyed by people all over the world. Feeding birds has become so
popular that prepared feed mixtures are readily available. We feed birds for
many reasons. Many pleasant hours can come from watching birds. A hobby often develops into a serious study of their habits. Accurate identification of birds is usually the first goal. But observations that an amateur bird-watchercan make are really limitless. There is, however, responsibility associated wit bird feeding, including a disease hazard. Attracting numbers of birds
continually to the same spot can be harmful to them, particularly species
that pick food from the ground contaminated by the droppings of other birds.In winter feeding efforts are most satisfying to people and are of greatest
benefit to birds. During this time when fewer natural foods are available and air temperatures are lower, extra feeding can keep a bird warm and well.
Once begun, feeding should never stop during these lean months. If you starta local increase of birds, be prepared to do what may be required to ⊕⊕文⊕檔⊕共⊕享⊕與⊕在⊕線⊕閱⊕讀⊕
eliminate hazards to those you want to befriend. A constant supply of food
should be given until the cold is over and spring has come. If feeding is
stopped during severe weather, birds used to relying upon the feeders must starve.
Questions 26 to 28 are based on the passage you've just heard。
Q26 What does the speaker say about bird watching?
Q27 What does the speaker say about birds fed continually on the same
spot?
Q28 What does the speaker suggest we do in feeding birds in winter?
Passage 2
In Hollywood, everybody wants to be rich, famous and beautiful. Nobody wants to be old, unknown and poor. For Hollywood kids, life can be difficult because they grow up such an unreal atmosphere. Their parents are ambitious and the children are part of the parents' ambitions. Parents pay for wasteful grand parties, expensive cars and designer clothes. When every dream can come true, kids don't learn the value of anything because they have everything. A thirteen-year-old boy, Trent Maguire, has a driver, credit cards and unlimited cash to do what he wants when he wants to. "One day, I'll earn more than my dad!" he boasts. Parents buy care and attention for their children because they have no time to give it themselves. Amender's mother employs a personal trainer, a bodyguard, a singing coach and a councilor to look after all her fifteen-year-old daughter's needs. Often, there is no parent at home most days, so children decide whether to make their own meals or go out to restaurants, when to watch television or do homework. They organize their social life. They play no childhood g